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Subject: [DCHAS-L] A Community Approach to Academic Research Safety
Date: Monday, April 22, 2019 at 9:08:06 AM
Author: DCHAS Membership Chair <membership**At_Symbol_Here**DCHAS.ORG> 		Next by Date:
Subject: Re: [DCHAS-L] Sympathy vs. Empathy in UX
Date: Mon, 22 Apr 2019 15:27:02 +0000
Author: Monona Rossol

From: "Stuart, Ralph" <Ralph.Stuart**At_Symbol_Here**KEENE.EDU>
Subject: [DCHAS-L] Sympathy vs. Empathy in UX
Date: Mon, 22 Apr 2019 14:41:24 +0000
Reply-To: ACS Division of Chemical Health and Safety <DCHAS-L**At_Symbol_Here**PRINCETON.EDU>
Message-ID: 20F3AC27-34FB-463D-9001-11762B5A2267**At_Symbol_Here**keene.edu


There's an interesting article about addressing emotional aspects of technical interactions at
Sympathy vs. Empathy in UX
http://www.nngroup.com/articles/sympathy-vs-empathy-ux/

While this article is specifically written for the IT sector, I believe that it applies to the chemical safety world as well.

- Ralph

Ralph Stuart, CIH, CCHO
Environmental Safety Manager
Keene State College
603 358-2859

ralph.stuart**At_Symbol_Here**keene.edu

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