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Subject: [DCHAS-L] Sympathy vs. Empathy in UX
Date: Monday, April 22, 2019 at 10:41:24 AM
Author: "Stuart, Ralph" <Ralph.Stuart**At_Symbol_Here**KEENE.EDU> 		Next by Date:
Subject: Re: [DCHAS-L] Sympathy vs. Empathy in UX
Date: Mon, 22 Apr 2019 11:05:42 -0500
Author: Alan Hall

From: Monona Rossol <0000030664c37427-dmarc-request**At_Symbol_Here**LISTS.PRINCETON.EDU>
Subject: Re: [DCHAS-L] Sympathy vs. Empathy in UX
Date: Mon, 22 Apr 2019 15:27:02 +0000
Reply-To: ACS Division of Chemical Health and Safety <DCHAS-L**At_Symbol_Here**PRINCETON.EDU>
Message-ID: 137585823.3907892.1555946822111**At_Symbol_Here**mail.yahoo.com


Pity --> Sympathy --> Empathy --> Compassion which is defined as being "moved" by the sufferer, is only useful if being moved compels you to take action.  Monona


-----Original Message-----
From: Stuart, Ralph <Ralph.Stuart**At_Symbol_Here**KEENE.EDU>
To: DCHAS-L <DCHAS-L**At_Symbol_Here**PRINCETON.EDU>
Sent: Mon, Apr 22, 2019 10:42 am
Subject: [DCHAS-L] Sympathy vs. Empathy in UX

There's an interesting article about addressing emotional aspects of technical interactions at
Sympathy vs. Empathy in UX
http://www.nngroup.com/articles/sympathy-vs-empathy-ux/

While this article is specifically written for the IT sector, I believe that it applies to the chemical safety world as well.

- Ralph

Ralph Stuart, CIH, CCHO
Environmental Safety Manager
Keene State College
603 358-2859

ralph.stuart**At_Symbol_Here**keene.edu

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